Please check the following list of issues and solutions before requesting support.


Can’t purchase font license, “Mismatched Token”

Problem: When trying to purchase a license directly from our website, an error occurs with the message “Mismatched Token”.
Solution:
Sometimes the form on our font license page has trouble connecting to our distributor. We’re looking into this but for now try purchasing directly from our distributor at the following link: https://ci.itch.io/ci-commercial-font-license


Innoquous 5, Ink Solitaire: Mac OS X executable is damaged

Problem: Mac OS X executable is damaged, OS X recommends moving it to trash.
Solution:
This error message is actually OS X being rather misleading. In most cases it doesn’t mean that the package is damaged, it means that OS X doesn’t trust the file because it was downloaded from the internet. To fix this you need to set your Mac’s security and privacy settings to allow apps downloaded from “Anywhere” not just the Mac App Store. See Apple’s support guide here. If the file still doesn’t work, let us know.


Color Difference Using CIE 94

Problem: Occasionally, due to GameMaker’s lack of precision, one of the variables in this script will be rounded down to zero. This results in a “divide by zero” error further into the calculation.
Solution:
Unfortunately we do not have a solution for this as of yet. We have thoroughly stress-tested the script several times, performing tens of thousands of calculations in quick succession, and only encountered the error in 1 or 2 cases. If you experience this error, please send us the exact error message you receive so that we can look into it further.


NAL is Alive Early Access

If you have any problems with NAL is Alive on Steam, please check the Bugs forum and report your issue there.


If your issue is not listed here then it’s probably not a common problem, please let us know so we can help you!