Who are we?
What personal data we collect and why we collect it
Below is a list of the personal information that we collect and the cookies we use, separated into categories to help you understand how your personal data is being collected and used.
When you use the contact form on our website it sends an email directly to our support team. This email includes all the information you provided on the form as well as your public IP address. The information sent to us is used purely to help with your support enquiry. We never share this information with third parties unless you explicitly ask us to do so.
Embedded content from other websites
We use a service called Akismet to prevent our website from being hacked or spammed by bots and other illegitimate users. The information Akismet collects typically includes commenter’s public IP addresses, user agent (browser), referrer, and the current Site URL. This information is used purely to detect illegitimate users and prevent them from posting on the site.
Who we share your data with
As described above, the following third parties will have access to some of your data which they collect through advertising or analytics embedded in our website: Google, Jetpack, Akismet. We do not share any of the data that we collect through our contact form, HTML5 games or first-party cookies. This information is for our use only.
How long we retain your data
The data collected through our contact form is stored only as long as it takes for us to deal with your enquiry. Cookies and local storage information are stored locally in your browser, and you can delete these at any time in your browser’s settings. The third parties previously described will each have their own data retention policies and you should visit the links provided to find out more.
What rights you have over your data
You can request an archive of your data from us at any time using our contact form. We take your rights very seriously and we will deal with any requests as soon as possible. The third parties previously described will each have their own data retention policies and you should visit the links provided to find out more.
How we protect your data
Data you provide via our contact form is sent to our secure email server. We regularly perform security checks on our website to minimise the chance of security breaches. Your data is deleted as soon as it is no longer required. Cookies and local storage information are stored on your device, not on our servers.
What data breach procedures we have in place
We regularly check for breaches to the security of our website. Should any breach become apparent we will immediately act to prevent further damage by securing our servers and we will inform all users that there has been a breach – even if their data wasn’t specifically affected. We will do this via email (if we have a user’s email on file) and by public announcement.
What automated decision making and/or profiling we do with user data
We do not personally use customer data to profile our users, however our third party analytics services do provide us with an overview of our visitors’ demographics. They show us the estimated gender, age and interests of our users to help us better understand our customers. As described above, you can take control of this data by visiting the websites in question or by changing your browser settings.